UAM 2.0
I redesigned an enterprise system that helps Guy Carpenter manage user access across multiple platforms. The new design makes it easier for GC's admins to give the right people access to the right tools while keeping everything secure
Client
Guy Carpenter
Industry
Risk Management & Reinsurance
Timeline
2 Months
Tools
Figma Teams Zoom
Process
UX Audit Information Architecture Hi-Fi Design UI Iterations Final UI Design Prototyping
Overview
The User Access Management (UAM) 2.0 project focused on fixing major problems with how GC managed user access across different platforms. As the lead designer, I worked with the product owner and lead developer to make sure all design decisions were user-focused and could be built properly. GC's old system only worked for one app and was hard to use. My design creates a system that can handle many different platforms while making it easier for their admins to manage who gets access to which platforms. This zero-to-one redesign involved designing 27 screens that brought existing functionality into a completely new UI while expanding capabilities to fill the gaps missing from the old system.
Problem
GC's old UAM system only supported single-app access with manual permission management, creating extra work for admins and security gaps across their different platforms. Admins had to use different onboarding processes for each app and manually assign permissions to every user, with no way to track who had access to which platforms or manage different user roles effectively.
Solution
I designed a unified multi-platform system that automates permission management, streamlines user onboarding, and provides detailed access control for both internal users and external clients across all of GC's platforms. The new system includes module management for three key platforms: GC Edge, GC Bridge, and GC MarketPlace, with automated permission assignment based on location and role, plus complete tracking and reporting features.
OUTCOME
The UAM 2.0 design phase successfully addressed all the identified problems and created a comprehensive system architecture for a zero-to-one rebuild. My designs provide Guy Carpenter with a clear roadmap for building a system that can handle multiple platforms, reduce admin work, and improve security for both internal users and external clients. The planning and design work, including 27 designed screens and complete system workflows, sets up the development team with everything they need to build the new system.